F.A.Q.

You can open a wholesale account on the website by clicking “Create An Account”.

DISCLAIMER: In the event that your order ships the same day or is marked ready to ship the same day your order was placed and the tracking number has not yet been provided, the order will be too late to cancel. Please see the policy below for how to return your order.

The first step is to call us at our customer service number during business hours.

Once your “in process” email has passed the 72 hour mark window, the only way to cancel the order is by refusing the packages upon delivery or having the packages returned at your own cost back to our warehouse as well as being subject to a 25% restocking fee based off the subtotal calculated off your promo price (if applicable). A refund will be issued only once all packages have been returned and are checked in by warehouse staff.

Please note, by refusing the packages, you will be subject to a refusal fee + cost of shipping back to our warehouse. The refusal costs and shipping cost will be calculated by our shipping department and will be deducted from your refund total once all packages arrive back to our warehouse and are checked in by warehouse staff.

If you missed the delivery truck to refuse packages, the shipment would have to be returned at your own cost. We will not be providing prepaid shipping labels. You must use a reliable third party shipping partner such as (USPS, UPS, Fedex, DHL) to return your package. Please make sure that an RMA number/Reference number is written on the box/label, which can be provided for you via phone by our representatives. Once a tracking number is available for your return, you must call in to provide us with the tracking information, as well as, the amount of cases being returned. A refund will be issued only once all packages have been returned and are checked in by warehouse staff.

*Due to our large number of warehouse facilities, a return address will be provided to you via phone once a return request is opened.*

In order to get your orders to you as quickly as possible, we have a limited window to change or cancel orders.

Once an order has been charged, you have a 72-hour window to cancel your order from the time and date of the charge. All cancellations must be made via phone during normal business processing hours. We will not accept any cancellation requests via email or live chat. 

Any cancellation requests made after the 72-hour window will be subject to a 10% cancellation fee at the discretion of (website name) since our warehouse has already prepared and packed your order for pick up.

Orders are not charged in live time. Once your order is placed, our processing department will review your order to confirm the stock. Once the stock is confirmed, your order will be charged and put “In Process” with an email notification. You will NOT be charged prior to checking stock. If there is a stock issue related to your order,  we will reach out via a possible replacement option. To accept or deny the replacement, you must call in to verbally confirm with one of our customer service representatives. Please do not reply back to the replacement email, as it is an automated system email. 

Orders may be picked up on a case-by-case basis. Please call our Customer Service number for more information.

We price our products as low as possible in consideration of our resell and non-profit customers. Please provide your TAX ID number in the customer notes on the last page of checkout.

No, we do not have an MOQ. Your order must contain at least one case of an item.

Our products are sourced internationally, and some products are made in the US.

Yes, we do offer other shipping options besides Ground. These options included “3-Day Select”, “2nd Day Air”, and “Next Day Air”. Please be advised that the processing time for orders with expedited shipping methods selected is between 3-5 business days. A deadline date must be notated in the order notes for this request to be honored. 

Orders generally ship within 1 to 10 BUSINESS DAYS. The exact amount of business days depends on the items ordered, the origin warehouse, and the destination. We ship from multiple warehouses throughout the country and transit times may vary depending on the shipping destination. If you need your order by a specific date, please utilize the order notes section to provide a need-by date.

 Our headquarters are located in New York, however we have warehouses all over the U.S. that store different items and ship from different facilities.

We do not have a fixed shipping rate. To calculate your shipping cost, please add everything to your cart and click “Proceed to checkout.” Once you have filled out all the shipping information, click “Estimate Shipping” for your shipping total. UPS automatically calculates the shipping cost based on weight, dimensions, number of cases, and the distance from our warehouse to your location.

*Note: You will not be charged for doing this, and we will not store your information unless you proceed to billing and checkout.

• You can check our return policy here: https://www.alltimetrading.com/returns_policy.htm

• Rule 1) Received a damaged unit? Let us know within 5 business days of delivery via PHONE. We’ll refund you for the damaged units, and you can keep the others.

• Rule 2) Wrong item? Contact us within 5 business days of delivery via PHONE, we’ll send you a return label via email, and ship out the correct order once your return reaches our warehouse.

• Rule 3) Received the right shipment with all units unharmed, but you simply want to return it? Contact us within 5 business days of delivery via PHONE. You can return the part or the whole order; however, there will be a 25% restocking fee + return shipping costs. Additionally, you have 10 days to provide us with a tracking number for your return. Once your return has been received, we will be able to process a refund. Otherwise, your return will not be accepted.

Please check what website you got the discount code from. Make sure that you are using the correct code for the website you’re ordering from as we have multiple platforms.

Please email support@wsinmotion.com with your organizations’ name, contact person, address, website (if applicable), phone number and an EIN or Tax ID number so that you may be added to our donation list.